Our Commitment to Quality Assurance
Here at Farmers we have a Quality Assurance team committed to ensuring that the goods you buy from us are consistently produced in line with our rigid quality specification requirements including fabrication, construction and fit.
Customer Notice | Product Safety
Please click on the product name for more information.
Product Recalls
Please click on the product name for more information.
| Linenhouse Arezzo, Haze Moonbeam, Haze Sage, Haze Wisteria, Liberi & Miriam Duvet Cover Sets. Article Numbers:
6737009, 6737010, 6737011, 6737012, 6736574, 6736575, 6736576, 6736577, 6696351, 6696353, 6696355, 6696356, 6696357, 6696358, 6783701, 6783703, 6783704, 6783705, 6738268, 6738269, 6738270, 6738271, 6696321, 6696322, 6696323, 6696324 |
| Robo Alive Junior Robotic Baby Shark Bath Toy & Robo Alive Junior Mini Baby Shark Bath Toy Model numbers: 25282, 25283, 7163, 7175, 7166, 25291 |
| Whistle Women's Blue Light Spectacles, article 6723661 Ester, article 6723810 Niara, article 6723812 Jamie |
| Kate Reed Silk Pillow Case, Article Numbers: 6731195 Snow, 6731196 Rose, 6731197 Pumice |
| Lamaze Chill TeetherTM Single Pack, Product Code Y5288L, K1920ALP01, E1920ALP01 |
| salt&pepper WANDERLUST 3 WICK CANDLE 425G 10X12CM, Article Numbers 6611820, 6611822, 6611816, 6611795, 6611809, 6611830, 6611811, 6611807, 6610990 6610998 |
| salt&pepper ATELIER 3 WICK CANDLES, Article Numbers 6611236, 6611240, 6611239, 6611237 |
| Teeny Weeny Sleepsuits, Article Numbers 6588882, 6588884, 6588885, 6588886, 6588887, 6589176 |
| Crazon 1:16 Monster Remote Control 4WD, Article Number 6509058 |
| PlayGro Jungle Friends Teething Ring, Article Number 6193500 |
| Leukaemia & Blood Foundation (LBC) Reusable Canvas Rose Bags, Article Number 6517931 |
| Holmbergs Buckle, Serial Numbers B18002, B18003, B19009 |
| Haven Kitchen Preserve Glass Jars, 6448617, 6448616, 6448615 |
| Teeny Weeny Wooden Teethers, 6441511, 6441513, 6441514 & 6441515 |
| Kids Concepts Musical Drum Kit, 6251515 |
| Zest Resort Lilly Print Swimsuit, 6373707 |
| Zest Resort Nautical Stripe Swimsuit, 6347095 |
| SCD620/79 Philips Avent Digital Video Baby Monitor |
| DT-BFQ Backflip Copter with Remote Control Unit |
| Fisher & Paykel Cooktops: CE604CB, CE604LB, CE905CB. |
| Jolly Jumper Moses Basket with Stand |
| Your Home & Garden Artisan Ottoman |
| TC TD Glass 8cm LED w/White Flake Inside |
| HC TD Glass 10cm LED Red/White/Green |
| HC TD Acrylic Clear Bear w/LED Light |
| HC TD Clay Reindeer w/LED Light |
| HC TD Clay Snowman w/LED Light |
| HC TD Clay Santa w/LED Light |
| Selected LUCA Avalon & Indiana Furniture |
Product Disposal
At Farmers we strive to deal with all products that we can no longer sell in an appropriate manner.
As a strong supporter of our communities, our preference is to either donate these items to a charity or have them recycled.
There are, however, a number of situations under which donating or recycling is not appropriate, such as (but not limited to) where the product:
- Compromises the safety of our customers
- Does not meet Farmers legal obligations
- Is subject to a product recall
- Is not fit for purpose
We do give special consideration to any baby care, electrical appliances, underwear, cosmetics and health and beauty products, when making the decision as to how best to deal with these products. In the cases where it is not appropriate to donate or recycle the products, we look to dispose of the products in a responsible manner so they cannot cause any unintended harm, including having eWaste products professionally dealt with.
Our Quality Assurance team consists of:
Garment Technologists
The team ensures that a garment’s fit and construction is of a high standard to suit the fabrication. Technologists work closely with our buying departments and suppliers to achieve these goals. Accessories such as zippers, buttons, prints and embellishments are checked for suitability to ensure a quality garment is produced.
Lab Specialists
Our highly qualified Lab team test over 10,000 samples each year on site using specialised machinery. The following tests are carried out to confirm the suitability of fabric to the styling of the garment.
- Colour-fastness (under various conditions)
- Pilling
- Shrinkage
- Seam-slippage (how strong the seams of a garment are)
These tests are undertaken by Farmers to ensure standards meet and follow international guidelines, along with best industry practises. Test results allow the Lab team to determine the correct care for a specific garment. The Lab conforms to international laboratory standards, including specific humidity and temperature requirements.
QA Inspectors
This team audits a selection of products from every order received. The product is checked to ensure it matches what has been ordered. Labelling is checked to the New Zealand requirements for care and safety of the garment.
As new quality guidelines are introduced we can assure you that we are committed to working and complying with government departments and organisations to ensure the correct product arrives in stores, thereby safeguarding our customers.
Scams
Farmers Quality Assurance Inspectors are regularly in touch with the Police when informed of scams. Unfortunately there are a number of scams at any given time where the Farmers brand is used to target customers, asking for personal details. Farmers does not and will not ask for personal details such as PIN numbers over the phone or online. For more information on scams involving Farmers, please click here.
