You need to go to the Forgot Password page and enter your Farmers Club number (not your email address) and we will set you up with a password.
If your email address has changed or you’ve never supplied one you will need to email or call our Contact Centre to update it.
You can email us using the Contact Us form and fill out the details and we will be in touch.
Or you can Phone 0800 327 637
Monday to Friday: 7am to 6pm
Saturday: 9am to 1pm
Sunday: Closed
Closed on Good Friday, Easter Sunday and Christmas Day
ANZAC Day: 1pm to 6pm
Alternatively locate your local store using the Store Locator.
Private Bag 94060, Manukau 2241 or 21 Laidlaw Way, Flat Bush, Auckland, 2016
Visit the Forgotten Password page to retrieve a forgotten password. If you’ve never shopped online before (but you’re a Farmers Club member) then you will need to enter your Farmers Club number (not your email address).
Visit the Account page to change your password.
The website is compatible with the latest versions of Safari, Firefox, Chrome and Edge.
Thanks for letting us know, you can notify us here
Please contact us. Please provide your order number, club card number. We will then add the points from your online purchase to your Farmers Club account.
When we dispatch your item/s we will send you an email with a link to track your order.
Alternatively if you logged in when your purchased your item/s you can login online and track your order from your profile page. You can login here
The cost of delivery is determined on the size of the items in your order and the delivery location. The cost of delivery will display on the checkout page.
When a product is on the website but out of stock online it means that you can buy it in some stores. You can check availability on the product page to see which stores have stock. In many cases we will be restockng the online store so check back.
You can Email us or phone the Customer Service Team on 0800 327 637. We are available Monday to Friday: 7am to 6pm, Saturday: 9am to 1pm, Sunday: Closed Closed on Good Friday, Easter Sunday and Christmas Day, ANZAC Day: 1pm to 6pm
Relevant product pages have a link to the Size Chart next to the Select Size dropdown menu
You can enter the name of the product in the search box in the top right corner or you can use the navigation bar at the top of the page to find the correct category.
No, we do not currently offer a gift registry, but we do offer a wishlist for Farmers Club members.
You can find out more about our wishlist function here
Warranties vary between products. If the article purchased is faulty, Farmers will meet their obligation to provide a remedy under the Consumer Guarantees Act. Some products do offer extended warranties; these are included on the relevant product pages.
We try our best to ensure the colour in the image is an accurate representation of the colour of the product, but it can appear slightly different depending on the screen you are viewing it on.
We try our best to ensure the colour swatch is an accurate representation of the colour of the product, but it can appear slightly different depending on the screen you are viewing it on.
Farmers has stores nationwide. Use our Store Locator to find your local store.
When viewing a product online use the Check in Store tool to see which stores in your region have stock.
Farmers does not offer a 'lay-by' service.
Farmers Mastercard, Farmers Finance Card, Farmers Gift Cards, EFTPOS, major credit cards, Afterpay, cash, ASB True Rewards, QCard, Alipay, WeChat, and vouchers from shopping centres with a Farmers store. We don’t accept cheques.
Afterpay, Farmers Mastercard, Farmers Finance Card, MasterCard, Visa, Amex, QCard, ASB True Rewards, Farmers Club Vouchers and Farmers Gift Cards (only those purchased in Farmers stores or at farmers.co.nz), sorry we do not accept Farmers Gift cards purchased via Gift Station. Farmers gift cards purchased via Gift Station can be redeemed in our physical stores only.
Sorry, we do not take phone orders.
Gift Cards come in two forms.
A Physical Gift card that look like a credit card but work like a gift voucher. Instead of having a credit balance like a credit card, Gift Cards work with a positive balance.
An e-Gift Card that is sent via email and can be printed out.
Both the physical and eGift Card can be used to pay for purchases at farmers.co.nz or at any Farmers store.
You can buy Gift Cards at farmers.co.nz and in all Farmers stores.
You can check your gift card balance here
Gift Cards can be used to pay for purchases at farmers.co.nz and any physical Farmers store (or Stevens counter within a Farmers store) with the exception of Goldmark. Gift Cards cannot be used to make payments on any Farmers Finance Card, Farmers MasterCard or Long Term Finance account. Sorry we do not accept Farmers Gift cards purchased via Gift Station online. Farmers gift cards purchased via Gift Station can be redeemed in our physical stores only.
Yes. If your purchase is more than the amount available on your gift card, you can make up the full amount with any other type of payment accepted in our stores. For example: Farmers Finance Card, Farmers Mastercard, cash, credit card, another gift card or EFTPOS.
No, once a gift card has been purchased, the value on it cannot be increased.
The balance on a Gift Card will automatically expire 4 years after the date of issue.
Unfortunately, if your Gift Card is lost or stolen we are unable to replace or refund it. You are responsible for the safe keeping of your gift card at all times. Once a gift card has been purchased you should treat it like cash. If your card is damaged, please take it into a store and have it checked by one of our Customer Service team members. It is important that you read and understand the Gift Card Terms and Conditions (see below).
Gift cards cannot be returned or refunded.
Farmers Corporate Services can supply Farmers Gift Cards for your corporate incentive, reward, loyalty, and promotional needs. You can use the Farmers Gift Card as incentives or give them as gifts to your valued staff, suppliers and clients.
To use our corporate or bulk Gift Card order service, you must order a minimum of 10 Gift Cards or have a minimum order value of $1000. For more information, please email corporategiftcards@farmers.co.nz
Gift Cards have no value until activated at time of purchase. Gift Cards are issued by The Farmers Trading Company Limited. Gift Cards can be used for the purchase of goods at any Farmers store (including Stevens counters in Farmers stores) with the exception of Goldmark. It may not be returned, redeemed for cash or used as payment on any Farmers Finance Card, Farmers MasterCard or Fixed Instalment account. Any unused value on the Gift Card expires 4 years after date of issue. To use, simply present the Gift Card for full or part payment of goods at the time of purchase. The amount of any purchase will be deducted from the Gift Card. Sorry we do not accept Farmers Gift cards purchased via Gift Station online. Farmers gift cards purchased via Gift Station can be redeemed in our physical stores only.
When you sign up to Farmers Club you will need to provide:
You can create an online account here, simply by filling out the online form. You will receive your Farmers Club card in the mail within 7 working days.
You can use your Farmers Club card at any Farmers and Stevens store, including online at www.farmers.co.nz and www.stevens.co.nz
No. It’s free to join Farmers Club.
That’s okay! Our sales assistant can look you up through our system with your phone number before you complete your transaction, that way you can still receive you Farmers Club Points.
You can collect a new Club card in store any time. The team instore can re-issue you a new card against your current account. You can also contact our customer service team at farmersclub@farmers.co.nz or call 0800 327 637
You can update your details by:
No, it does not. The Farmers Club card is a loyalty membership which can be used to collect points, vouchers and other benefits that are available when you become a Farmers Club member.
Farmers Finance Card is a closed loop card that can be used for purchases made at Farmers and other select retailers.
Yes, you want to earn points on one card to reach a voucher sooner and keep track of all your Farmers Club rewards in one place. Our customer service team can merge your second Club card to the card you predominantly use. Contact our customer service team at farmersclub@farmers.co.nz or call 0800 327 637
Currently Farmers Club does not merge family accounts. Our Farmers Club team will only merge multiple Club card if they are under the same name, to avoid customers having duplicate accounts under one name.
You’ll receive Club points automatically when you swipe your Club card in store or sign in online. To find out more click here.
You can check your points balance by:
Accumulated Farmers Club points do expire after a period of time. Points collected in Beauty and Fashion expire after 6 months, and points collected in Home expire after 12 months.
When you have collected 250 Farmers Club points they will automatically be converted into a $20 Farmers Club voucher. This voucher will be electronically stored on your Farmers Club account.
To find out more about Farmers Club points and points expiry click here.
If your Farmers Club points have expired Farmers will not add these points back onto your Club account. To find out more about when Farmers Club points expiry click here.
Farmers is not obligated to add points onto your Club account after a transaction if your Farmers Club card was not swiped before the transaction.
You can check how many vouchers you have by:
You will automatically receive a $20 voucher once you have collected 250 points. Click here to find out more on collecting Farmers Club points to receive a $20 voucher to spend on anything* you like in store or online.
To redeem your $20 Farmers Club voucher(s), you can either:
In Store:Swipe your Farmers Club card before or during your transaction.
All voucher(s) earned are electronically stored on your Farmers Club account, make sure you’re signed in online to view them.
You can spend your $20 voucher in any Farmers store, online at farmers.co.nz or Stevens stores on any item except at Goldmark or on Gift Cards.
Vouchers are valid for 3 months from the date they are earned and will expire after 3 months if not used. We make an effort to send reminders via the mail or email. Make sure all your details connected to your account are up to date so that you don’t miss out! You can check your account details by signing into your Farmers Club account online and click on My Details.
If a voucher(s) is not used before its expiry date Farmers Club is not responsible or obligated to reinstate the expired voucher(s). For further information regarding Farmers Club vouchers click here.
If a voucher is not used and has expired Farmers Club is not responsible or obligated to reinstate the expired voucher. For further information regarding Farmers Club vouchers click here.
To make sure you receive emails regarding your Farmers Club rewards and benefits you can:
Club benefits are subject to change and/or be altered at the sole discretions of Farmers Trading Company Limited. Please click here for further information on our Club terms and conditions.
The Monthly Points Party draw is exclusive to Farmers Club members, you can go into the draw to WIN your share of 3,000 Farmers Club points every month! All you have to do is provide us with your email address and subscribe to Farmers marketing emails. Each month three winners will WIN 1,000 Club points each. Click here for more details.
Simple! Simply provide us with your email address by updating your account details and subscribe to Farmers Marketing Emails to qualify for the Monthly Points Party draw.
Sign up to Farmers Club, provide us with your email address and subscribe to Farmers Marketing emails to enjoy the full Club benefits!
The Just for Club offers will be in store and online. These offers will only be available for Club members. Farmers will also be sending emails to inform and remind our Club members when these special offers are happening. So, make sure you’ve provided us with your email address and are subscribed to Farmers Marketing Emails to get Club updates!
Farmers Club will send an email statement every month with a Monthly Club Account Update. This will inform you all of your transactions at Farmers, the Club points you have collected and any vouchers stored on your Club account. You can also view your Farmers Club history online when you log into your Farmers Club account.
Sign into your online account and make sure the email address that you’ve provided is correct, or by checking with a sales assistant the next time you are instore. You can also contact our customer service team at farmersclub@farmers.co.nz or call 0800 327 637 to update your details.
If you are a Farmers Club member you will have access to Receipt Keeper. Farmers Club members can access their receipts history through their online account. If you do not have an online account but have signed up to Farmers Club, simply click here and create a password to access your online account.
Refund Policy for Online Purchases
Please choose carefully as we do not refund unless your items are faulty. We are happy to exchange your items at any of our physical stores, (excluding beds, furniture, whiteware & electronics) within 14 days of the date you received your order, with proof of purchase, providing the items are in their original condition. At any Farmers and Stevens store, including online at farmers.co.nz and stevens.co.nz.
If you cannot get to one of our physical stores, you can post any item purchased online (excluding beds, furniture, whiteware, electronics & dangerous goods) back to us within 14 days of receiving your order, free of charge using the returns label provided and we will provide you with a gift card for the purchase price of the returned item/s. Unfortunately we are unable to provide an exchange for items returned to our online store.
If the items are faulty, we will meet our obligations under the Consumer Guarantees Act to provide a remedy.
Refund Policy for Store Purchases
Please choose carefully as we do not refund unless your items are faulty. We are happy to exchange your items at any of our physical stores, (excluding beds, furniture, whiteware & electronics) within 14 days of the date you received your item, with proof of purchase, providing the items are in their original condition.
You can exchange a gift (excluding beds, furniture, whiteware, and electronics) providing you return it within 14 days of the date you received your item and you have the original receipt, or within two months if you have a gift exchange receipt from the gift-giver.
We are happy to exchange your goods (excluding beds, furniture, whiteware, and electronics), within 14 days of you receiving your item, with proof of purchase, providing the goods are in their original condition.
Goods bought online can be returned by post or in any physical Farmers store. Goods bought in store can be returned to any Farmers store. Find out more about how to return an item.
Purchases made online are delivered to your home, plus large items purchased in store - whiteware, beds, furniture and selected electronics (a fee applies).
At the time of purchase, we will let you know approximately when the order will arrive. The Farmers Home Delivery Service team will contact you in advance if the order cannot be delivered in full at the time approximated.
Any special directions to help us locate your home easily.
Minor assembling of furniture will be carried out if required - this will include attaching legs and head boards to beds (when purchased together) but excludes major assembly and electrical connections.
Carefully inspect the product(s) before signing the driver's delivery note. Should any damage be found after signing for the products due to the item being concealed (i.e. not obvious due to packaging) you must notify Farmers within 24 hours of delivery.
Unfortunately we are unable to hold your items once they are ready to be delivered. This includes oversized items. Once your oversized items are ready to be delivered our team will call you to arrange a delivery date.
We will let you know the delivery fee at the time of purchase. You can also view our delivery information including prices here
At this time we only deliver to addresses in New Zealand.
Farmers is aware that it is being misrepresented via a growing number of scam emails, Facebook pages and/or websites targeting individuals with opportunities to win, or receive, Farmers gift cards. To avoid scams involving Farmers and details on known scams, please click here.
You can find the answer to all your career questions as well as our latest vacancies and contact details on our Farmers Careers website.
Farmers Club members can create their own Wishlist. This is ideal for reviewing your purchase options, creating a shopping list, or emailing it to your other half as a birthday present hint.
Log in and then when you are on a product page simply click Add to Wishlist (under the image gallery) to add that product. You can find more information on how to create a wishlist here
Log in and then select My Account at the top of any page. Select Wishlist in the lefthand navigation to see all the products you've added. From here you can print your Wishlist or email it to friends.
If a product is no longer available it will be removed from your Wishlist.
You can find information about all the charities we support and our latest charity events on our Supporting our Community page.
We get many requests for sponsorship. You can find information about the current charities we support and how you can get involved by viewing our.Supporting our Community page.
View all upcoming events here.
Farmers Mastercard is now available. To find out more information and how to apply visit our Farmers Mastercard page here.
We no longer offer the Farmers Finance Card to new customers, it has been replaced by a new and improved product offering – the Farmers Mastercard®.
Existing Farmers Finance Card customers will continue to be supported, and can manage their account here.
Mastercard is a registered trademark, and the circles design and Tap & go are trademarks of Mastercard International Incorporated.
Farmers may send out occasional text messages to highlight a promotion to specific Farmers Club customers. There will always be an Optout option, so customers can stop receiving these text messages. One example, sent on 24 April 2018 is "FARMERS: 40% off L'Oreal Paris Cosmetics & Haircare ON NOW! http://bit.ly/2F0VQQY Ends 25 April. Excludes Clearance. To Optout text STOP."
At Farmers we strive to deal with all products that we can no longer sell in an appropriate manner.
As a strong supporter of our communities, our preference is to either donate these items to a charity or have them recycled.
There are, however, a number of situations under which donating or recycling is not appropriate, such as (but not limited to) where the product:
