‘Anniversary’ means 12 months from an individual Member’s join date. ‘Beauty’ means all cosmetics, skincare, haircare and fragrance (including some home fragrance). 'Birthday Gift' means a free mystery gift available for Members to redeem for their birthday, which is chosen by Farmers, and may vary from store to store. ‘Card’ means the Farmers Club Loyalty Card. 'Farmers' refers to The Farmers Trading Company Limited. Customers can find Farmers contact information online at www.farmers.co.nz ('website') or reach us by telephone on 0800 327 637. ‘Farmers Club’ means the Farmers Club loyalty programme. ‘Fashion’ means Women’s Clothing, Lingerie and Accessories and Men’s and Children’s Clothing, Underwear and Accessories. ‘Home’ means Toys, Nursery, Furniture, Electronics and Appliances, Homeware, Manchester and Stevens. 'Member' means a person with an individual Farmers Club account. ‘Membership’ means an individual Farmers Club account. ‘Member Terms and Conditions’ means these Terms and Conditions for Farmers Club Membership. ’Points’ means tokens collected through shopping with Farmers and Stevens. ‘Promotions’ means any offers, promotions or benefits, including discount or points-based events in store or online, and competitions. ‘Technical Issues’ means the technical malfunction of any telephone network, connection or lines, computer online systems, servers or providers, computer equipment, software, technical problems or traffic congestion on the internet or at any website or intranet site. ‘Voucher’ means a $20 Club voucher, held electronically on your Membership, which is earned through the accumulation of Points. ‘Website’ means www.farmers.co.nz.
The Member Terms and Conditions document the operation of the Farmers Club, the use of Membership, any promotional activity and member transactions that arise as a consequence of the Farmers Club.
If you join the Farmers Club, you agree to be bound by these Member Terms and Conditions.
Farmers will provide reasonable notice to Members of any change to the Member Terms and Conditions that will reduce the rate at which Points are collected, increase the number of Points required to earn a Voucher, or reduce the value of a Voucher. Outside of those circumstances, the Member Terms and Conditions may be modified by Farmers from time to time without prior notification. It is recommended that you check these Terms and Conditions periodically. The continued use of your Farmers Club Membership after the effective date of change will constitute your acceptance of the revised Terms and Conditions. If you do not agree to changes, you may cancel your account by contacting us.
Farmers will not accept any liability for any email that is misdirected, lost or not received.
Farmers (including its officers, employees and agents) excludes all liability to the fullest extent permitted by law for loss or damage (other than where the loss or damage is due to Farmers' negligence or wilful default); whether direct, indirect, special or consequential, arising in any way out of Farmers Club or any Membership, including but not limited to: (a) any technical difficulties, network failures, virus or equipment malfunction; (b) any loss, theft, unauthorised access or third party interference with Points, Vouchers, Membership information or the Card; (c) any Points or Vouchers that are not properly recorded against a Member's Card; (d) participation in, or termination of Farmers Club; (e) Force Majeure.
Farmers may collect personal information from you for the purpose of facilitating the operation of the Farmers Club. By becoming a member of Farmers Club, you agree to the terms of our Privacy Policy and in particular to the collection, use and disclosure by Farmers of your personal information as described in that Policy.
Farmers reserves the right to cancel, terminate, modify or suspend the Farmers Club membership at any time and without notice for: fraudulent use of the Card, unlawful or improper conduct, abuse of the Farmers Club membership, non-compliance with these Terms and Conditions or on other reasonable grounds. In the event that your Membership is revoked, all accrued Points and Vouchers will expire from the date of revocation and you will have no further entitlement in respect of Farmers Club.
Farmers Club memberships will be marked for closure after 3 years of inactivity.
To keep your membership active:
- Log in to your Farmers Club account online. This will extend your account's activity for another 12 months.
- Alternatively, swipe your Farmers Club card when making a purchase in-store. This will extend your account’s activity for another 3 years.
Ensure you perform one of these actions before the 3-year inactivity period to avoid membership closure.
Farmers may, at any time, require you to provide the proof of identification (in a form requested by Farmers) for Farmers to verify the authenticity of your membership and compliance with the Terms and Conditions. Failure to provide proof of identification may result in termination of your involvement in the Farmers Club.
Farmers will not be liable for any tax liability incurred by you in connection with the Farmers Club, including that incurred in the provision and/or utilisation of rewards.
These Members Terms and Conditions are to be read in conjunction with any additional conditions associated with Farmers Club rewards, including, without limitation, the Website terms and conditions and other relevant Farmers policies and/or terms and conditions.
Any failure or delay by Farmers in exercising its rights under these Terms and Conditions does not constitute a waiver of those rights. Any waiver by Farmers must be in writing and signed by an authorised officer of Farmers.
From time to time, Farmers may provide Members with Promotions in connection with the Card. These Terms and Conditions shall apply to such Promotions, in addition to any specific Terms and Conditions accompanying such Promotions. In the event of any inconsistency, the specific Terms and Conditions of the Promotion shall apply.
To be a Farmers Club member you need to be aged 16 or older.
Applications for Membership may be completed in store at Farmers or Stevens or on the Farmers Website. Failure to provide any information designated as mandatory will mean you will be ineligible for Membership. All information provided must be true and correct. It is your responsibility to keep your details up to date at all times by making changes through the Website, or by advising a staff member in store.
Memberships without an associated valid email address will not be eligible for the full benefits and rewards of Farmers Club. It is your responsibility to keep the recorded email address current. Where an email address is provided it will be used to email you when you reach a Voucher, when you have Vouchers expiring, when you are eligible for a Birthday Gift and with any Farmers Club news or updates.
If you unsubscribe from marketing messages, you'll still receive emails from us about Farmers’ orders, when you earn a Voucher and when you have Vouchers expiring, Farmers Club updates or other information about your Farmers’ Club membership.
Applications for Membership may be made by any individual. If you are residing overseas you will not receive a physical Card. It is not possible to redeem Vouchers online at Farmers or Stevens. As a result, overseas members will only be able to do so when shopping in physical Farmers and Stevens stores in New Zealand. Only one membership is permitted per individual. Farmers reserves the right to accept or reject any application for Membership and shall not be required to provide any reason for such acceptance or rejection.
When you apply for Membership online, or when you access your account online, you will be required to create a secure password to access your account via the Website. You agree not to disclose your password to any other person.
You should present your Card in store at Farmers or Stevens or sign-in to the Website when shopping online at Farmers for all purchases of products and services. This is to enable Farmers to provide you with the full benefits of the Farmers Club.
When you purchase products or services from a Farmers and Stevens store, instore or online, and the spend value equals or exceeds the minimum spend-to-point qualifier for those products or services, you will collect Points based on the amount spent. You will receive a Voucher for every 250 Points you collect.
The amount of spend required per Point and the products and services on which Points can be earned may vary from time to time. You should refer to the Website or check with a staff member for an up-to-date list of qualifying products / services and the level of spend required per point.
For Farmers purchases, in store or online, points are awarded/allocated as follows:
Collect 1 Point for every $1 you spend on all Beauty and Fragrance (including: The Aromatherapy Co., Circa Home, ECOYA, Glasshouse, Jo Malone London, Peppermint Grove).
Collect 1 Point for every $5 you spend on all Women’s Clothing, Lingerie & Accessories and Men’s and Children’s Clothing, Underwear & Accessories.
Collect 1 Point for every $10 you spend on Toys, Nursery and everything for your home including Furniture, Electronics and Appliances, Homeware and Manchester, Home Fusion, Salt & Pepper.
For Stevens purchases instore and online, you collect 1 Point for every $10 you spend.
You may still collect Points in store if you do not have your Card with you by quoting the phone number associated with your Farmers Club account or, when shopping online, by signing into the Farmers Club online before the transaction is completed.
Points do not have any value and cannot be redeemed for cash, gift cards or any Farmers or Stevens products and services except as expressly set out in these Terms and Conditions.
Points collected in Beauty and Fashion expire 6 months from the date of purchase of eligible items (collection). Points collected in Home expire 12 months from the date of purchase of eligible items. Points will expire unless 250 points are collected and converted to a Voucher.
If you return a product in accordance with the Farmers and Stevens returns policy, or cancel an order for a product on which you have earned Points, the Points will be deducted from your Points balance.
Points cannot be sold and cannot be transferred to another person, unless expressly permitted by Farmers or Stevens.
Vouchers are only credited to your membership in denominations of $20 and can only be redeemed in full $20 increments.
Vouchers cannot be sold and cannot be transferred to another person, unless expressly permitted by Farmers or Stevens.
When a Voucher is redeemed, Points will not be earned on the value of the Vouchers redeemed. To redeem your Voucher, you must:
Comply with the specific requirement(s) of the Voucher(s) as notified on, or in relation to the Voucher itself.
Purchase Farmers or Stevens products or services in a category in which your Vouchers may be redeemed in a single transaction, the purchase price of which is greater than, or equal to, the value of the Voucher(s) you are redeeming. Where the purchase price in a single transaction is less than the value of a Voucher you wish to redeem you will be unable to redeem your Voucher.
The categories in which Voucher(s) may be redeemed may vary from time to time. You should refer to the Website for an up-to-date list of categories in which you can redeem Voucher(s).
To the extent that the purchase price exceeds the value of a Voucher(s) on your Card, you must pay the difference.
Voucher(s) cannot be exchanged for cash or gift cards.
Voucher(s) can only be redeemed at Farmers stores, online at farmers.co.nz or Stevens stores.
You can redeem Vouchers by presenting your Card at a Farmers or Stevens stores or by signing in to your account online at farmers.co.nz. Your Card may only be used for transactions made by you personally. Farmers and Stevens reserves the right to require identification when redeeming Vouchers.
Vouchers are valid for 3 months from date of being earned and will expire after 3 months if not used.
If a return is initiated while you have a voucher balance, the refunded amount will be deducted from your points balance, not the voucher balance.
To qualify for a Birthday Gift, Members must provide us with a valid email address and have marketing email permissions switched on in the My Preferences page.
The Birthday Gift email and the Member’s Card must be presented at the point of gift collection.
The Birthday Gift can only be redeemed at Farmers' physical stores in the month of the Member's birthday, or any longer period permitted by Farmers in its sole discretion. Excludes online and Stevens stores.
All qualifying members (as defined in paragraph 47.) are automatically entered into a Monthly Points Party.
There are 3 monthly prizes of 1000 points to be won.
3 qualifying members will randomly be selected each month.
Winners will be notified through both contact number and email. Once the prize is accepted, points will then be loaded onto the winner’s Card.
Qualifying members are Farmers Club Members who are receiving marketing email from Farmers. Check you have provided a valid email address and have marketing email permissions switched on in the My Preferences page.
Farmers employees are not eligible to enter the Monthly Points Party draw.
The Card is not a debit or a credit card. All Cards remain the property of Farmers at all times and must be surrendered on demand.
In the event that your Card is lost, stolen or damaged, you will need to request a new Card either in store at Farmers or Stevens or on the Farmers Website. You must advise the Farmers contact centre or in store staff as soon as you are aware your Card is lost, stolen or damaged. Farmers do not accept any responsibility for lost, stolen or damaged Cards, or any resulting loss or theft of Points or Vouchers.
